FAQ
FAQ
Soft Open
The FAQ’s below may reference a product and service that is not available during our soft open period. Please do not hesitate to contact us if you have any questions. You can call us at 214-739-2424 or by email at customerservice@ifeb.bank
Account opening
Click Account Opening button. This will redirect you to our secure online account opening environment.
We require you to share information about yourself and to provide proof of identity.
- Contact Info: Full name, mailing address, phone number, and email address
- Identification: A government issued photo ID (driver’s license, passport, green card, etc.)
- Reporting: Your social security number (if not a US citizen, your passport, visa, or green card number)
- For added security: a selfie picture
- Funding your new account: Your current bank account, debit or credit card number
We require you to share information about the entity and beneficial owners. The following are needed – additional information may be requested:
- Contact Info: Full name, mailing address, phone number, and email address
- Identification: Formation documents (EIN, Articles/Certificate of Incorporation, Bylaws, Operating Agreement,
- Reporting: Your social security number (if not a US citizen, your passport, visa, or green card number)
- Beneficial Owners: Certificate of Ownership, Personal Information (driver’s license, passport, green card, etc.)
We protect it. We use your personal data with our analytical capabilities to better serve you. We never sell it. Please see our Privacy Policy for all the details.
You do not need to be a US resident. IFEB is an international bank. We can accept deposits from almost anycountry in the world.
You do not need to be a US resident. IFEB is an international bank. We can accept deposit from almost any country in the world. You will be required to comply with our Know Your Customer requirements including a government issued photo ID.
Deposits
IFEB currently offers checking, money market, savings accounts and certificates of deposit at competitive
rates.
Yes. While we are not FDIC insured, our regulators apply FDIC standards and we are required to comply with all
US banking regulations including adequate capital and liquidity ratios. Our historical capital and liquidity ratios
have well exceeded the minimums required by these standards.
General
You can communicate with us in multiple ways.
Call us: 1-833-623-6021
Email us: customerservice@ifeb.bank.
Call us: 1-833-623-6021
Email us: customerservice@ifeb.bank.
IFEB is headquartered in San Juan, Puerto Rico and also has an administrative office in Dallas, Texas. See locations here.
An IFE is an international charter issued by the Commonwealth of Puerto Rico. It allows IFEB to do
business almost anywhere in the world. IFEs are licensed and regulated by the Office of the
Commissioner of Financial Institutions “OCIF” pursuant to Act No. 273 and receive certain tax incentives
for operating in Puerto Rico.
We have the capability to provide a broad range of loans. Please contact us for more information at
loans@ifeb.bank.
Yes. Clicke here to view.
Mobile
Our mobile application supports iOS and Android. You can download the IFEB Mobile in the App Store and Google Play.
The bank is in the palm of your hand. You can do all your banking with your phone. You can download the IFEB Mobile App in App Store and Google Play.
Our telephone banking services can support the majority of your banking needs. Each of our customer representatives are trained and empowered to meet your banking needs.
No, the functionality is the same across all devices. Pages may look slightly different as it adjusts to fit the size of the screen.
This is a personal device that you control and can keep safe. This means your personal phone, laptop, computer, etc. All other devices are considered not as secure.
transactions
Contact us directly to initiate a domestic wire transfer from your account.
Contact us directly to initiate an international wire transfer from your account to any other country.
Yes, IFEB can support currency exchange in transactions. Please contact us for more details.
Bill pay is included in your online banking services. If you have not setup your online banking service, click here.
Risk/Fraud
Call this number immediately: 1-833-623-6021. This number goes directly to IFEB’s credit card support center. We will freeze your lost card and help you with a replacement card.
Contact us immediately no matter the size of the transactions. Fraudster will often attempt a small transaction first.
Call us: 1-833-623-6021
email us: customerservice@ifeb.bank
Call us: 1-833-623-6021
email us: customerservice@ifeb.bank